The Five Planes
1. Data Plane
Data collection, normalization, and storage. CRM records, communication logs, transaction data, and operational metrics unified into a single queryable layer.
2. Integration Plane
API connections, webhook handlers, and middleware that connect your existing tools (CRM, email, phone, calendar, accounting) into a coordinated system.
3. Intelligence Plane
AI models, scoring algorithms, classification engines, and prediction systems that turn raw data into actionable intelligence.
4. Action Plane
Automated workflows, triggered sequences, and decision-execution systems that act on intelligence without waiting for human intervention.
5. Governance Plane
Audit trails, access controls, compliance checks, and oversight mechanisms that ensure every AI action is traceable, reversible, and aligned with policy.