Privacy Policy

AiiAco, LLC ("AiiAco," "we," "us," or "our") operates the website aiiaco.com and provides AI integration, operational intelligence, and managed automation services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data.

By using our website, calling our phone line, or engaging with our services, you acknowledge that you have read and understood this policy. If you do not agree with these practices, please do not use our services.

1. Information We Collect

We collect information through several channels depending on how you interact with AiiAco. The categories below describe each type of data and the context in which it is gathered.

1.1 Voice AI Conversations (AiA Diagnostic Calls)

When you call our phone line or initiate a voice conversation through our website, you interact with AiA, our AI-powered diagnostic agent. During these conversations, we may collect:

• Your name, company name, email address, and phone number (if voluntarily provided during the call)
• A full transcript of the conversation, generated automatically by our voice AI provider
• Business information you share, including industry, team size, pain points, budget range, and operational challenges
• Call metadata such as duration, timestamp, and the diagnostic track recommendation (Operator, Agent, or Corporate)
• AI-generated analysis of the conversation, including extracted pain points, wants, and qualification scores

Important: AiA will never pressure you to share personal information. You may decline to provide any details, and the conversation will continue without interruption.

1.2 Website Forms & Contact Submissions

When you submit a contact form, request an upgrade assessment, or book a strategy call through our website, we collect the information you provide, which typically includes your name, email address, company name, phone number, and details about your business needs.

1.3 Automatically Collected Data

When you visit our website, certain information is collected automatically through analytics and standard web technologies:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, referral source, and navigation patterns
• Interaction events such as button clicks, form interactions, and scroll depth

1.4 Scheduling & Booking Data

When you book a strategy call through our integrated scheduling system, we receive your name, email, selected time slot, and any notes you include with the booking.

2. How We Use Your Information

We use the information we collect for the following purposes:

We do not use your information for purposes unrelated to our services. We do not sell your personal information to third parties.

3. Third-Party Services

We use trusted third-party services to operate our platform. Each provider processes data only as necessary to deliver the specific service described below.

Each third-party provider maintains its own privacy policy governing how it handles the data it receives. We encourage you to review those policies directly. We do not authorize any third-party provider to use your data for purposes beyond delivering the service to AiiAco.

4. Cookies and Tracking Technologies

Our website uses a limited set of cookies and tracking technologies:

• Google Analytics cookies — used to understand how visitors interact with our website, including page views, session duration, and referral sources. Google Analytics uses first-party cookies and does not identify you personally. You can opt out using the Google Analytics Opt-out Browser Add-on.
• Session cookies — used to maintain your session state if you log in to any authenticated area of our platform. These are strictly necessary and expire when you close your browser or after a set period.

We do not use advertising cookies, retargeting pixels, or cross-site tracking technologies.

5. Voice Recording and Call Data

Calls with AiA are processed in real time by our voice AI provider (ElevenLabs). The following applies to all voice interactions:

• Voice audio is processed to generate a text transcript and is not stored as raw audio by AiiAco after the call concludes.
• Text transcripts are retained and used for lead qualification, follow-up communications, and service improvement.
• AI-generated analysis (pain points, recommendations, qualification scores) is derived from the transcript and stored alongside your lead record.
• You may request deletion of your call transcript and associated data at any time (see Section 8).

By initiating a call with AiA, you consent to the processing of your voice input for the purposes described above. If you prefer not to have your conversation transcribed, you may contact us through our website forms instead.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Lead and contact data is retained for up to 24 months after your last interaction with us, unless you request earlier deletion.
• Call transcripts are retained for up to 12 months for quality assurance and service improvement purposes.
• Email and SMS communication logs are retained for up to 12 months.
• Website analytics data is retained according to Google Analytics default retention settings (14 months) and does not contain personally identifiable information.
• Active client engagement data is retained for the duration of the engagement plus 36 months.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (TLS/SSL) for all website traffic and API communications
• Access controls limiting data access to authorized personnel on a need-to-know basis
• Secure cloud infrastructure with industry-standard encryption at rest
• Webhook signature verification for all inbound data from third-party services
• Regular security reviews of our systems and third-party integrations

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

For All Users

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, including call transcripts and lead records.
• Opt-out of communications: Unsubscribe from follow-up emails or SMS at any time by replying STOP or clicking the unsubscribe link.

California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• The right to know what personal information we collect, use, and disclose about you
• The right to request deletion of your personal information
• The right to opt out of the sale or sharing of your personal information — we do not sell your personal information
• The right to non-discrimination for exercising your privacy rights

European Economic Area Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. Our legal basis for processing your data is legitimate interest (responding to your inquiry and providing our services) and, in the case of voice calls, your consent.

9. Enterprise Client Data

When AiiAco provides managed AI integration services to enterprise clients, we may access and process business data belonging to the client organization. The handling of such data is governed by the specific engagement agreement between AiiAco and the client, which includes:

• Confidentiality obligations and non-disclosure provisions
• Data processing terms specifying permitted uses and restrictions
• Data return and destruction procedures upon engagement conclusion
• Compliance with industry-specific regulations applicable to the client's sector

Enterprise client data is never used for marketing, shared with other clients, or used to train AI models beyond the scope of the specific engagement.

10. Children's Privacy

Our services are designed for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, you may contact us through:

• Website: aiiaco.com/upgrade (Request Upgrade form)
• Phone: +1 (888) 808-0001 (speak with AiA, our AI agent, or request a human callback)
• Email: [email protected]

We aim to respond to all privacy-related requests within 30 days.

AiiAco, LLC · Operational Intelligence for the Corporate Age · aiiaco.com